SASSA is associated with providing monthly income to millions of people in South Africa each month. As the funds of SASSA are in millions, SASSA is the main target of hackers to steal money from innocent people’s accounts. The activities given below are happening in South Africa with the people who receive the grant amount.
- Identity theft– someone else takes the payment on behalf of the actual beneficiary, pretending to be the beneficiary
- Unauthorized grant withdrawals– Sometimes, people have seen illegal transactions in their accounts, and money is gone from their accounts.
If you are a person who has faced such problems, we are going to discuss these issues in this article in detail, follow the complete page.
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Recognizing a Stolen SASSA Grant
The first step to stop the payment loss from your SASSA accounts is to recognize the stolen grant. Follow the steps below.
- Unexplained Changes: You should keep checking your SASSA account regularly, if there are any suspicious transactions that you did not perform, notice that.
- Suspicious Withdrawals: If you did not withdraw the money from the SASSA account and received the message of withdrawal, mark that transaction.
- No Payment: If you are eligible for the SASSA payment and did not receive the payment for a particular month, notice the missing payment.
If any of the above activities happen to you follow the below steps.
Immediate Steps to Take If Your Grant Has Been Stolen
- The first step a person has to take is to visit the SASSA office.
- Tell them that a payment is missing or what happens to you and show them the bank statement. Bring proof with you for fast processing.
- If you are not able to walk to the SASSA office, you can call the office using the helping number
- 0800 601 011 or 012 400 2322.
- The person can reach out to the SASSA office using the online website platform.
The second step a person needs to follow is to visit the bank or call the bank to black your SASSA account. Explain to the bank about the fraud that has happened to you or show the message of withdrawal that you did not do. The bank will ask basic questions, reply to them, and submit the necessary docs.
The person can report the SASSA officials in writing by sending an email. The official email ID of SASSA is [email protected]. The complainant of the person must have the following information.
- Name of Beneficiary
- SASSA ID Number
- Issue Details
- Mention the date of fraud
- Explain the fraudulent activities
- Attach supporting docs
Money stealing is a serious issue, the person also reports the incident to the police and the Police will put their efforts into tracking the hacker who stole the money. Maybe other people also suffer the loss of money.
SASSA’s Investigation Process
Below is a detailed explanation of the steps that are taken by SASSA in case of missing payment or stolen money from a person’s account.
| Step | Description | Timeline |
|---|---|---|
| Case Verification | SASSA will check the complaint of the person and verify the details you have submitted with the complaint. | 01 day to 14 days |
| Grant Account Freeze | If SASSA finds any suspicious activity in the grant account, SASSA will freeze the person’s grant account to stop further fraud. | Immediately Freeze the account |
| Investigation Outcome | SASSA will check the matter and track the loss of the person. | 30 days |
Preventative Measures to Protect Your Grant
Now, we are going to discuss what are the measures you should follow to protect your payment of the SASSA grant.
- Change PIN Regularly: The person must keep the PIN secured, do not tell anybody or you can change the PIN regularly.
- Monitor Your Account: The best way to have a habit of monitoring the SASSA account and check the fraud activity immediately and take proper action.
- Be Careful with Personal Information: Do not share your personal information with anybody, even though we advised you to not share the ID number of SASSA with another person. It is mandatory not to tell your PIN to anybody.
- Keep Your Card Secure: You should keep your SASSA Grant card secured, if the card is lost, then inform SASSA, the Police, and the Bank about the lost card.
FAQ
Q- What to do if the SASSA payment is missing?
A- You should contact SASSA, there may be many scenarios of missing payments such as:
- Your payment is stolen
- You no longer meet the eligibility for the SASSA grant
- SASSA did not send the grant payment due to delays
- Your bank account is not working
- Other missing information
Q- What to do if SASSA payment is stolen?
A- Repoer immediately to the SASSA office, to the Police, and to the Bank.